Terms & Conditions
aPlus Out of School Care Limited
Effective 1st May 2015
aPlus Out of School Care Limited (herein referred to as aPlus) reserve the right to alter these Terms and Conditions and attached Schedules at any time without notice.
Acceptance of Terms & Conditions
By booking care for your child/ren with aPlus, either online at www.aplus.kiwi.nz or by phone, you are indicating your acceptance of the aPlus Terms and Conditions, and all attached schedules, contained herein.
Provision of Care
aPlus reserves the right to refuse care to any person/s for any reason, at any time.
Payment for out of school care is required PRIOR to care commencing, unless a payment plan has been established with aPlus by phoning the office on 0800 423 400 or emailing us on email@example.com. Failure to make payment prior to care commencing may result in cancellation of care.
Confirmation of Care
Once your booking is received a place is confirmed for your child and appropriate charges are payable. In all cases, aPlus reserves the right to refuse care in the event of non-payment or violation of aPlus Behaviour Management conditions. Should you no longer require the booked care please refer to 2.ii. below.
Changes to Bookings
Please notify the office as soon as you are aware of changes to your booking either by phone 0800 423 400 or email firstname.lastname@example.org. Should your circumstances change or care is no longer required, whether a one-off or permanent change, your account will be credited with the value of the cancelled care provided aPlus is notified of the change by 12noon on the Thursday of the week prior to care commencing. Any changes or cancellations after this time will be charged as normal.
Bookings received after 12noon of the Thursday of the week prior to cut-off will automatically be extended to centre close and charged at the aPlus Late Booking Rate (see Fee Schedule for details). While aPlus will make every effort to accommodate your request, spaces are limited so late bookings cannot be guaranteed.
Casual Care (No booking)
In the instance a child attends an aPlus programme and has not been booked in advance, care will be provided until centre close and the aPlus Casual Care rate will be charged (see Fee Schedule for details). While aPlus will make every effort to accommodate your request, spaces are limited so casual care cannot be guaranteed.
Work and Income Subsidies
Families entitled to receive a Work and Income subsidy for childcare are required to book for the entire term, unless on shift work. Please contact aPlus on 0800 423 400 if this affects you. Weekly payment of any charges not covered by the subsidy is required by 12noon of the Thursday prior to care commencing. Please note: it is your responsibility to notify WINZ immediately should you circumstances change.
Please Note: When required, extended sessions may be available for early school closures at additional cost - check availability with your school.
In all cases accounts must be paid at least one week in advance, with payment being received by us no later than 12noon Thursday of the week prior to care commencing. Payment plans for term bookings are accepted provided accounts are maintained one week in advance.
Statements are sent out weekly for accounts with current or overdue balances. Accounts with credit balances will not receive a statement. Account enquiries can be made by phoning 0800 423 400. You may be asked security questions to confirm your identity (refer to Privacy section below).
Paying your Account
aPlus prefers payment by bank transfer to our account 38-9015-0327090-01. aPlus also welcomes payment by cheque (cheque fee applies) and credit card (processing fee applies). In the interest of security we do not accept cash payments at our centres.
Accounts in Credit
There are no refunds for prepaid fees, credits on your account or overpayments. Credit balances can be applied to future Before or After School Care or School Holiday Programmes. Please manage your payments so that you are not too far in credit as there are no refunds.
A Late Payment Fee (see Fee Schedule for details) may be charged each week an account retains an outstanding balance at the time weekly statements are sent out, unless a payment plan has been agreed upon with aPlus. Should you be experiencing difficulty with paying your account please call our office immediately to avoid further fees. Failure to settle an overdue account or adhere to payment plan terms may result in cancellation of care.
aPlus may refer any account remaining unpaid after 6 weeks to a Debt Collection agency using the information provided on your enrolment form. Late Payment Fees may still apply and all charges relating to the debt, and/or collection of it, is fully payable by the person/s named on the enrolment form. If an account is in arrears, information about the person and the amount owing may be published on our website www.aplus.kiwi.nz or at our centres. This information will be removed immediately upon receipt of payment. Should the account be referred to District Court then all court costs will be borne by the person/s named on the enrolment form.
Should an incident/accident occur while your child/ren is in the care of aPlus a detailed incident/accident report will be completed by attending staff. The report will be made available to the parent/caregiver collecting the child/ren for signing to indicate their acknowledgement.
aPlus has a Zero Tolerance Policy to bullying, hitting, use of inappropriate language or disruption of our programme. If a child presents a possible danger to any person, or repeatedly shows a lack of respect to staff by consistently failing to follow reasonable directions, the child may be suspended or permanently removed from the programme. If a child is removed from our programmes for this reason, their behaviour may be reported to Child, Youth and Family (CYF). aPlus is legally required to follow the CYF guidelines in reporting suspicions of child abuse.
While the utmost care is taken with children in our care, accidents may occur at any time. aPlus Centre staff hold current First Aid Certification and use their discretion when administering first aid to your child/ren. Should an accident be deemed serious, aPlus staff will contact emergency services immediately (if required) and office staff will contact you on the numbers provided. Please ensure our office has your current contact details at all times.
Children are required to make their own way from their classroom to the aPlus centre, unless prior arrangements have been made. aPlus will arrange for a staff member to collect new entrants from their classroom on request.
At times, the activities on an aPlus programme require children to be transported offsite. Transport options include, and are not limited to, buses, taxis, shuttle buses or walking. By booking your child/ren on an aPlus programme requiring transport, you give permission for aPlus to transport the named child/ren as required.
Drop Off and Collection of Child/ren
Sign In and Sign Out
All children attending an aPlus programme MUST be signed in on drop off to our centre and signed out prior to departure from our care. aPlus is not permitted to release a child from the programme unless signed out by their parent or authorised caregiver over 14 years of age. aPlus must be informed if a person other than those specified on enrolment will be collecting your child/ren.
Failure to advise aPlus of an absence prior to the booked session commencing may incur additional charges (see Fee Schedule for details).
Collection of a child/ren after the conclusion of their booked session time will incur additional charges which will be added to your account (see Fee Schedule for details).
After Hours Collection
aPlus centres close at 6pm sharp (5:30pm for selected centres). Collection of a child/ren after this time will incur additional charges which will be added to your account (see Fee Schedule for details). aPlus reserve the right to discontinue care for repeat occurrences.
aPlus accepts no responsibility for the security of any personal items a child may bring to the programme e.g. money, toys, electronics. Should you need to contact your child during the programme, call the office on 0800 423 400 and we will pass the message on. The use of electronic devices including mobile phones while in the care of aPlus is not permitted, unless mandated by the school for homework purposes.
aPlus management, employees, servants and agents, schools and schools Board of Trustees are not liable for any personal injury or damage to property while in the care of aPlus, howsoever occurring.
Damage to Property
Any costs associated with damage to property or persons caused by a child whilst in an aPlus programme will be passed on to the parent/caregiver responsible for that child.
As an organisation dedicated to continuous improvement, aPlus welcomes your feedback. Should you have any queries or concerns, feedback forms are available at every centre for you to complete and return to us.
aPlus Complaints Process
Parents/caregivers are encouraged to speak with the Centre Supervisor in the first instance or contact aPlus Director of Operations directly on 0800 423 400 or email email@example.com.
Complaints are allocated to a management team member to review. In the first instance, the manager conducting the review will contact the parent/caregiver to acknowledge receipt of the complaint and to outline the process of the review.
A Complaint Review Report will be compiled within 5 days of initial management contact. This report outlines the complaint, the steps undertaken to investigate the issues and the actions taken by aPlus to address the problem.
The parent/caregiver will be emailed a copy of the Complaint Review Report. Any action to be taken (e.g. Behaviour Management) will commence at an agreed time with parent/caregiver and manager reviews to be conducted at agreed intervals.
Once both parties are satisfied, the complaint will be summarised and closed.
The collection and use of any information about yourself or children attending aPlus programmes is governed by the Privacy Act 1993. All information you provide to aPlus is stored in a safe, secure place. You may access and correct any information held. Any personal information may be used in the development and the running of aPlus Out of School Care Limited. Unless required by law, the lists held will not be disposed of or sold to any other person or company and remain for the exclusive use of aPlus.
aPlus Out of School Care Limited
Effective 1stFebruary 2016
All prices include GST and are quoted per child, per day, unless otherwise specified
Late Bookings (bookings received after 11.59pm Thursday of the week prior to care)
Before School Care*: $12.50
After School Care**: $21.50
Holiday Care: The amount payable will be that day's programme fee plus:
Child/ren collected prior to 3pm: $10.00
Child/ren collected after 3pm: $21.50
Casual Care (care provided without a booking)
Before School Care*: $12.50
After School Care*: $25.00
Holiday Care: The amount payable will be that day's programme fee plus:
Child/ren collected prior to 3pm: $15.00
Child/ren collected after 3pm: $35.00
Holiday Programme (available at selected centres)
Our current Calendar of Fun, including prices, can be found online at www.aplus.kiwi.nz from the end of term and throughout the holiday period. The aPlus Holiday Care rate includes care from centre opening until 3pm. Additional care after this time is available at our current After School Care rates (refer 1. above).
Late Collection Fee: If child/ren are collected after their booked session, during standard hours, you will be charged the full price of the appropriate session plus: $2.00 per child
After Hours Fee (child/ren collected after centre close*): $5.50 per minute per child
Unadvised Absence: $10.00 per child
aPlus Unadvised Absences Procedure: centre staff contact the school office then our office will telephone the Primary account holder and Secondary contact, both on the cellphone and work numbers provided. Please advise us if these details change. In the event that both contacts are unavailable, emergency services will be contacted. Any costs incurred are the responsibility of the account holder.
Late Payment Fee
Accounts are reviewed weekly. Any overdue amounts may incur a late payment fee of $20.00 per week the account remains in arrears, until settlement in full or an instalment plan is agreed upon with aPlus.
A $0.25 cheque fee is applicable to any payments made by cheque.
Credit Card Payment Processing Fee
A 5% processing fee will be applied to all amounts paid by credit card.
* Before School Care available from 7am at selected Auckland centres and from 7:15am at selected Manawatu Centres. **After School Care available from 3pm or when school normally closes. Care may be available for early school closures. Charges apply. aPlus centres close at 6pm or until the last child is collected (Aokautere School closes at 5:30pm).